Privacy Policy
Conveyancing Resolutions respects your privacy and is committed to handling personal information responsibly and securely.
This Privacy Policy explains how I handle personal information in the course of providing conveyancing services, including information collected in connection with my obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) (AML/CTF Act) and the Privacy Act 1988 (Cth).
Personal information I collect
In providing conveyancing services, I may collect personal information including:
your name, address and contact details;
information about a property transaction or proposed transaction;
identification and identity verification information;
financial, taxation and other information relevant to your matter; and
information you provide to me through my website, by email, telephone or otherwise.
Where required, I also collect information necessary to comply with my legal and regulatory obligations, including customer due diligence and identity verification obligations under the AML/CTF Act.
How I use your information
I may use personal information to:
respond to enquiries and provide quotes;
provide conveyancing and related services;
communicate with you and other parties involved in your matter;
verify your identity;
comply with my legal, regulatory and professional obligations, including my obligations under the AML/CTF Act;
assess and manage money laundering and terrorism financing risks;
process and complete property transactions; and
maintain appropriate business and professional records.
Disclosure of personal information
Where necessary in connection with your matter or my legal obligations, I may disclose personal information to third parties including government authorities, financial institutions, legal practitioners, real estate agents, settlement platforms, identity verification providers and other professional or service providers.
I may also disclose information to AUSTRAC or other authorities where required or authorised by law.
I do not sell your personal information.
Storage and security
I take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Personal information may be stored electronically or in other forms using systems and service providers I use in operating my conveyancing practice.
I retain personal information for as long as reasonably required for the purpose for which it was collected or as required or authorised by law. Where personal information is no longer required, I take reasonable steps to securely destroy or de-identify it where appropriate.
Website enquiries
If you provide personal information through my website, I will use that information to respond to your enquiry and, where applicable, provide my services.
Please avoid including sensitive or confidential information in a general website enquiry unless it is necessary for me to assist you.
Access and correction
You may contact me if you would like to request access to personal information I hold about you or ask me to correct information that is inaccurate or out of date.
Privacy and AML/CTF
When I collect personal information for customer due diligence and other purposes required under the AML/CTF Act, that information is handled in accordance with my obligations under the Privacy Act 1988 and the Australian Privacy Principles.
Further information about the collection of personal information for customer due diligence purposes may be provided to you when I request that information.
Questions or concerns
If you have any questions or concerns about how I handle your personal information, please contact me:
Conveyancing Resolutions
Email: info@conveyancingresolutions.com.au
Phone: 03 5996 2759
I will endeavour to respond to privacy enquiries or concerns promptly.
Changes to this Privacy Policy
I may update this Privacy Policy from time to time to reflect changes to my practices, legal obligations or services.
Last updated: August 2026